Note: You may have to allow Windows Explorer to show system folders.

Navigate to: “c:/windows/system32/spool/printers”.

Open Windows Explorer (a shortcut for launching Windows Explorer is to hit the Windows Key – if your keyboard has it – and E at the same time).

Make sure that the services shows as “Stopped”

Got to Start > Settings >Control Panel > Administrative Tools > Services.

Go to Start > Programs > Administrative Tools > Services.

I found the process for fully deleting the document from the queue and the steps are listed below: First I tried deleting the document from the queue the “traditional” way by opening “Printers and Faxes” and launching the stuck printer and right-clicking the document name and selecting “cancel.” With that process, the document was stuck in cancel-mode for hours and obviously didn’t work.

Recently when I was setting up a client’s computer with Windows Printer Sharing, I ran into an issue where a document was stuck in the print queue and was brining the system down to a crawl.

Documents waiting to print